We accept payments in the form of Visa, MasterCard, American Express, Discover Card and PayPal only. We will not accept any other forms of payment other than those listed above.
We do not ship orders COD; we do not offer credit terms or Net 30 credit accounts. We reserve the right to refuse service to anyone at any time for any reason. Utah and California are the only States where residents are subject to sales tax.
We are not responsible for delays in order processing due to declined credit cards or waiting for PayPal payments to clear. PayPal orders will begin production once payment clears PayPal.
Due to the expedited nature of our product, once your order is placed and payment is verified, it will immediately enter the production cycle. For this reason orders cannot be changed once they are placed. Please verify all information before you submit your order.
We are closed on Saturdays, Sundays, and some holidays, and do not ship during these times.
Once payment for your order has been verified, your order will begin processing. Most orders arrive 3-7 business days (7-10 business days for international orders) after payment verification depending on the chosen shipping method.
Once processing is complete, we will ship your order based on your shipping selection. If your estimated arrival date is on a non-business day, then it will be delivered the next business day.
For our U.S. customers, we offer USPS First Class Mail, UPS Ground, UPS 2nd Day Air, and UPS Next Day Air. For our international customers, we offer both USPS First Class Mail International and UPS Worldwide Expedited. Tracking is only available with UPS shipping options.
We package our product with commercial grade shipping supplies and all packages leave our warehouse in excellent condition. If your package is damaged or items are missing due to shipping damage, please contact our Customer Service Team at 1-855-443-7649 or questions@ifrogz.com for assistance. Any refused shipments will still be billed the full amount of the original order, including shipping charges, due to the customized nature of our products.
Orders may be tracked with our Order Tracking page.
First Class Mail orders should arrive 3-7 business days from when your order was shipped. First Class Mail International, please allow 7-10 business day. If your estimated arrival date is on a non-business day then it will be delivered the next business day.
We do ship to Alaska and Hawaii and to APO/FPO Military addresses. However, delivery times for these addresses may vary. Note: Federal law dictates that only the United States Postal Service can deliver to APO/FPO addresses. Therefore, regardless of the shipping method you select, all orders shipping to APO/FPO address will be shipped via the United States Postal Service.
Ground orders should arrive 3-7 business days from when your order was shipped. For 2nd Day Air, please allow 2 business days, and for UPS Next Day Air, please allow 1 business day. (Note: Our UPS orders do not deliver on Saturday.) If your estimated arrival date is on a non-business day then it will be delivered the next business day.
For expedited shipping methods, please be aware that you order may or may not be shipped the same day you placed your order. This will depend on inventory levels and the time of day and week your order was placed.
Most UPS orders do not require a signature. The exceptions are businesses, some apartment complexes or if the delivery person deems it unsafe to leave the package at the door. If your order requires a signature, it is your responsibility to either be at the door or sign a release waiver for UPS to leave the package without a signature.
All international orders (everything outside the US) are shipped by USPS First Class Mail International (7-10 business days) or UPS Worldwide Expedited (2-5 business days) depending on the shipping method you selected at the time you placed your order. Please note: iFrogz is not responsible for delays in shipment due to customs or other international shipping delays.
Orders that ship internationally will usually occur additional taxes, duties, VAT and other fees associated with customs. We are not responsible for these charges and they are the sole responsibility of the recipient. We suggest getting an estimate of what these charges might be before placing an international order. Depending on the country, these fees are billed to the customer by the shipping company. The shipping charges on our Web site include only the cost of shipping the order internationally and handling fees.
Please make sure to select the correct country when placing your order. If you selected the wrong country in error, please contact us our Customer Service Team so we can redirect the shipment if it is possible.
The ZAGG family (ZAGG Inc, iFrogz Inc., ZAGG Retail, Inc., ZAGG Intellectual Property Holding Co., Inc.) (hereinafter "ZAGG" or "We") is committed to the protection and proper use of our customers' personal information. Accordingly, we have developed this Policy to set forth the information we collect and how we collect, use, disclose and store your information.
If you have any questions or concerns regarding ZAGG's Privacy Policy or ZAGG's access to or use of your personal information, please contact us via e-mail at questions@ifrogz.com or telephone at 1.855.4iFrogz (443.7649).
We may collect personally identifiable information whenever you interact or communicate with us. This information may include, among other things, your name, mailing address, phone number(s), e-mail address and credit card information. We may also offer mobile applications that automatically collect information about your location from your mobile device. We may use this information in accordance with this policy, and we may also use this information to improve our products, services and advertising.
We may also collect certain additional information and store it in our log files. This information includes Internet Protocol addresses, browser type and language, Internet service providers (ISP), clickstream data, referring and exit pages, operating system and date/time stamp.
We use your personal information to conduct our business and to provide you with a satisfying shopping experience and high quality products and services. The following are examples of how we use your personal information:
We will not knowingly collect information from children under 13 years of age. If we discover that any personal information is collected from a person under 13 years of age, we will promptly delete such information from our database.
ZAGG maintains certain protocols in order to protect the security of your information. The following are examples of how we protect your personal information:
If you prefer to submit your order by telephone, please call us at 1.855.4iFrogz (443.7649).
We strongly encourage customers to verify all order information before submitting their orders. If we made a mistake in the fulfillment process, or if you are unhappy with your purchase, please contact our Customer Service Team within 30 days of receiving your order at 1-855-443-7649 or questions@ifrogz.com for assistance.
iFrogz products are offered with a guarantee of quality workmanship. Due to differences in monitor screen resolution and web browsers, colors may or may not accurately represent product color.
We assume no liability for damage and/or injury resulting from the use of products supplied by this company. In no event will we be liable for direct, indirect or consequential damages resulting from loss of use or profits arising out of, or in connection with, the use/suitability of products. While we test all products, we cannot make any guarantee that these products will agree with everyone. iFrogz products are not a toy and should not be used with children under the age of four. All prices and policies are subject to change with or without notice.
